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Knowledge base
Most Commonly Asked Questions
Reviewers
9
How do I add peer reviews to Publons?
How do I verify my peer reviews on Publons?
What counts as a review receipt?
What are my review display preferences?
How do I find and add old reviews?
See all 9 articles
Editors
7
What's the difference between the editorial board and handling editors?
How do I add my handling editor records on Publons?
Who can add Handling Editor Records?
How are Handling Editor Records verified?
How do I add and verify my editorial board memberships on Publons?
See all 7 articles
Authors
11
How do I add my publications to Publons?
What are the citation counts Publons associated with my publications?
What is the Web of Science Core Collection?
What fields are required and allowed for file import of publications to Publons?
How do I export my Publications to ORCID?
See all 11 articles
Researcher FAQs
General Info
9
How does Publons work?
Why recognise reviewers?
What review information does Publons display?
What is Publons' business model?
How do you know when a paper has been published?
See all 9 articles
Authenticating with Publons
6
Authenticating with Publons: what's changed?
How do I log in to Publons?
My account is blocked. What should I do?
My account is locked or suspended. What should I do?
How to allow Cookies in your browser
See all 6 articles
Reviewers
25
What security measures do you use to ensure my privacy?
Not all reviews are created equal. How do you reward great reviews?
Who owns the Review?
Does the author have a say in what review information is available on Publons?
How do I add a post-publication review?
See all 25 articles
Reviews@publons
8
How do I find and add old reviews?
What counts as a review receipt?
Can I send multiple review receipts in a single email?
Should I add the review myself before sending the receipt?
How long will it take to process?
See all 8 articles
Editors
18
How does Publons work? (editors)
Where do editors fit in?
What review information is displayed?
My journal is partnered with Publons. What does this mean?
How do I add records of my work as handling editor to Publons?
See all 18 articles
Publons email addresses
5
Who can see my Publons email address?
Has Publons given away my email address?
Can I stop people from sending me messages via Publons?
I received a message from a journal via Publons, what does this mean?
Why do reviewers opt-out of Publons Contact Service?
Author Feedback
9
What is the ‘Author Feedback’ feature?
What’s the scope of the the Author Feedback feature?
How do I use the Author Feedback feature?
I published in a journal with single/double blind policies. Can I rate the review using the Author Feedback feature?
If I rate a peer review, what information is revealed to the reviewer?
See all 9 articles
Publons Researcher Profiles
7
About your Publons profile
What is my profile card?
What is my profile summary page?
How are my publications shown on my profile?
How is my peer review activity shown on my profile?
See all 7 articles
Publons Private Dashboard: Me
5
What is my dashboard summary?
Where does the “Public profile” link on my dashboard take me?
How do I configure my verified record?
Why is my verified record only a preview?
What is my verified record?
Publons Private Dashboard: Publications
10
What is my publication history?
What are "review display preferences" for my publications?
Why is one of my papers missing its citation count?
How does Publons augment the data for my publications?
What is the Web of Science Core Collection?
See all 10 articles
Publons Private Dashboard: Peer Reviews
20
What kinds of pre-publication reviews are eligible on Publons?
How do I add peer reviews to Publons?
How do I verify my peer reviews on Publons?
What are my review display preferences?
What is my peer review history?
See all 20 articles
Publons Private Dashboard: Editor records
5
What are editor records on Publons?
What is my editor history?
What is the “Actions” column of my editor history?
How do I add my editor records on Publons?
How can my editor records be verified?
Publons Private Dashboard: Awards
2
What are the Publons Peer Review Week awards?
Why do Publons Peer Review Awards exist?
Publons Private Dashboard: Activity
2
What will Publons notify me about?
What is the “Pending records” page in my private dashboard?
Publons Private Dashboard: Community
11
What happens when I refer my colleagues from my private dashboard
What are publication scores for on Publons?
What am I scoring when I score a publication?
How do I score a publication?
How are multiple scores aggregated for a single publication?
See all 11 articles
Publons Private Dashboard: Account Settings
7
I wish to delete my Publons account. What should I do?
How do I add a connected account (ORCID, Google, LinkedIn) to Publons?
I have two Publons accounts. What should I do?
How do I set or reset my Publons password?
What are my Clarivate account settings?
See all 7 articles
Publons Private Dashboard: Profile Settings
5
How can I customise my profile?
What are my research fields and how do I update them?
What are alternative publishing names and how do I update them?
How do I hide the metrics on my profile?
Can I choose the order in which my publications are displayed?
Publons Private Dashboard: Affiliations Settings
3
How do I add and verify my editorial board memberships on Publons?
What are my affiliations and how do I update them?
What are my institutions and how do I update them?
Publons Private Dashboard: Email Settings
5
How do I verify an email address on Publons?
How do I add (or remove) an email address on Publons?
What is a Primary email address and how can I change it?
What are my “Email preferences”?
What is the “Availability” option in my email settings?
Publons Private Dashboard: Permissions Settings
7
How can my past reviews be added to Publons?
What are my reviewer preferences in “Pre-publication review display preferences”?
What are my author preferences in “Pre-publication review display preferences”?
What does “Automatically add reviews for partnered journals” mean?
How do I automatically export my verified review history to my ORCiD profile?
See all 7 articles
Springer Nature Reviewers
3
Why am I only able to receive direct recognition if the article I reviewed is accepted?
Can I still get recognition for my reviews if the article is rejected?
Will this result in duplications on my review record?
Publisher FAQs
General Info
11
What is Publons and why partner with us?
Partnering with Publons - what do I need to know?
How does it work for reviewers?
How do I gain access to my Publons Partner Dashboard (for free…)?
What review information is made public?
See all 11 articles
Reviewer Connect
13
What is Publons Reviewer Connect?
Who is Publons Reviewer Connect for?
How does Publons Reviewer Connect work?
How is Publons Reviewer Connect different from other reviewer search tools?
Can I invite my colleagues to join Publons?
See all 13 articles
Reviewer Recognition
8
Which Editorial Management Systems are supported?
How long does it take to get setup?
What do you need to configure?
How does the Publons-ScholarOne API work?
How do you verify reviews?
See all 8 articles
Publons Academy FAQs
Publons Academy - Cadets
19
What are the guidelines and requirements for graduating from the Publons Academy?
What happens when I graduate from the Publons Academy?
How do I encourage my supervisor/academic mentor to help me in the course?
What does it mean for a graduate to be endorsed by their mentor?
How long will it take to complete the course?
See all 19 articles
Publons Academy - Mentors
8
What is the role of the mentor in Publons Academy?
What kind of feedback and mentoring should I provide my student in Publons Academy?
What do students learn during Publons Academy?
How do I become a Publons community volunteer mentor and how does it work?
Do I get public recognition and a certificate for mentoring in Publons Academy?
See all 8 articles
ResearcherID comes to Publons
General info
7
What is happening to ResearcherID?
Why is ResearcherID coming to Publons?
What happened to the old ResearcherID interface?
How do I login to my Publons profile?
What if I have duplicate Publons profiles?
See all 7 articles
Publication records and citation metrics on Publons
7
How long does it take for Web of Science Core Collection citation counts to be updated on Publons?
How often are my Web of Science Core Collection citation counts and h-index updated?
Can I hide my publications on Publons?
Can I edit the details of my publications?
Will there be any changes in how my publication records are displayed?
See all 7 articles
EndNote
2
What is changing in EndNote online?
How will I manage the My Publications group?
ResearcherID Administrator Tools
5
What does this mean for ResearcherID Admin Tools?
How does the new batch upload service work?
When will the new batch upload service be available?
What methods are there for updating or correcting researcher profiles?
Can administrators still download researcher data?
Funders FAQs
Publons Reviewer Connect Quick Reference Guide
13
What is Publons Reviewer Connect for Funders?
Who is it for?
How does it work?
How is it different from other reviewer search tools?
How is a search performed?
See all 13 articles
Grant Reviewer Recognition Service for Funders FAQs
3
How does Publons work?
How does this integrate with my grant submission system?
How do you preserve anonymity of reviewers?
Transparent Peer Review FAQs
For Reviewers
4
What is Publons Transparent Peer Review?
How do open reviews appear on my Publons profile?
Why are my opted-in reviews not visible, even though the paper has been published?
Why are there reviews performed by “Anonymous” on some papers?
For Editors
3
My reviewer has submitted something that I don’t want to publish, what do I do?
My journal operates open peer review/is interested in open peer review - how can we learn more about working with you?
Are reviews submitted via Transparent Peer Review citable?
