2. Do you need to enable cookies? 


If you don't see a form on the login page like the image below then you may need to allow cookies for the domain access.clarivate.com:

 
 

image 

To do this: 


  • Enable Cookies in Safari on iPhone 
    • Open the Settings App, scroll and tap on the Safari Icon then scroll down and tap on 'block cookies' and select the "always allow" option 


  • To Allow Cookies In Chrome 
    • Click on the padlock to the left of the location bar and select "Cookies" then go to the "Blocked" tab. Enable any of these which are blocked: clarivate.com, access.clarivate.com, cloudflare.com, publons.com 
       
  • In Allow Cookies in Firefox 
    • Click on the padlock to the left of the location bar and select "Disable blocking for this site" 
  • To Allow cookies in IE
    • Click Image result for three horizontal dots, then Settings and select Advanced Settings. Scroll to the bottom and under Cookies select Don’t block cookies 
       
  • Allow cookies in Safari 
    • Click Safari, then Preferences. Now click Privacy and under Cookies and website data, deselect Block all cookies. Under Website tracking, deselect Prevent cross-site tracking 

 

Please note that IE and Safari don't allow you to select which sites you want to enable cross-site cookies for. We suggest that you use something which gives you greater control such as Firefox or Chrome. 

 

3. Do you need to flush your browser's local storage? 


It's possible that you have an expired token in your browser's storage. You can try clearing this by visiting https://publons.com/account/logout/.  


If that doesn't work, we suggest flushing your browser's local storage. This is done differently between browsers so to find specific instructions, you could search "Clear browser storage" plus the name of your browser.


 

4. Have you forgotten your password? 


If you do not recall your password, you can request a password reset link at the login form by clicking on "Forgot password?"


 

 

 
 



If you do not receive a password reset link upon requesting one at the login form, this may be due to one of two reasons: 

  1. Sometimes institutions block certain messages from their mail server and it seems our password reset emails are among these. You can request your institution IT team to unblock mail from Publons. 
  2. If you have signed up with Facebook, Google, LinkedIn or WeChat, you won't have an email login and therefore you won't receive a password reset link. If you recall signing up with one of these social accounts, please click on the relevant icon and log in using the relevant credentials.

 


6. My account is blocked 


Your account may become blocked if you reach the maximum allowed login attempts. It will become available again after 30 minutes have elapsed. 

 


7. I no longer have access to the email address I used on my account so can’t reset Publons password 

 

Please try remembering the password you used with your defunct email and see if it gets you to your account. 


If you can’t remember the Publons password, please get in touch with your email provider to try and regain access. Most of the email providers have procedures to restore access to accounts. 


We take your data security seriously so if you don't have access to any of the account's email addresses or connected accounts (Google, Linkedin, ORCiD), we are unable to regain access to that profile. While we understand that it can be disappointing, we use these verification requirements to make sure we don't give out any user information to the wrong person. 


Such accounts may be deactivated in certain cases, please create a support ticket for assistance here: https://publons.freshdesk.com/support/tickets/new

 


8. None of the above helped? 


If you are still experiencing trouble then please submit a support ticket and we will be in touch. Do this here: https://publons.freshdesk.com/support/tickets/new