Citation maps are not available to hidden Publons accounts including accounts flagged for suspicious activity and group accounts.
If your Publons account is not hidden and your citation map will not load it's possible that you have no citations in the Web of Science Core Collection (check your profile's total times cited) or too many citations for us to load the map promptly. In the latter case we cache some of the data required on each attempted load so after several refreshes you may be able to load the map. A map with more than 144,000 citations has been successfully loaded but it did take 40 seconds.
If you try the above and are still unable to load your citation map, please create a support ticket in our portal.