How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How does Publons work?
Why recognise reviewers?
What review information does Publons display?
What is Publons' business model?
How do you know when a paper has been published?
See all 9 articles
Transparent Peer Review For Reviewers
How do open reviews appear on my Publons profile?
Why are my opted-in reviews not visible, even though the paper has been published?
Why are there reviews performed by “Anonymous” on some papers?
Authenticating with Publons
Authenticating with Publons: what's changed?
How do I log in to Publons?
My account is blocked. What should I do?
My account is locked or suspended. What should I do?
How to allow Cookies in your browser
See all 6 articles
What security measures do you use to ensure my privacy?
Not all reviews are created equal. How do you reward great reviews?
Who owns the Review?
Does the author have a say in what review information is available on Publons?
How do I add a post-publication review?
See all 24 articles
How do I find and add old reviews?
What counts as a review receipt?
Can I send multiple review receipts in a single email?
Should I add the review myself before sending the receipt?
How long will it take to process?
See all 8 articles
How does Publons work? (editors)
Where do editors fit in?
What review information is displayed?
My journal is partnered with Publons. What does this mean?
How do I add records of my work as handling editor to Publons?
See all 18 articles
Publons email addresses
Who can see my Publons email address?
Has Publons given away my email address?
Can I stop people from sending me messages via Publons?
I received a message from a journal via Publons, what does this mean?
Why do reviewers opt-out of Publons Contact Service?
What is the ‘Author Feedback’ feature?
What’s the scope of the the Author Feedback feature?
How do I use the Author Feedback feature?
I published in a journal with single/double blind policies. Can I rate the review using the Author Feedback feature?
If I rate a peer review, what information is revealed to the reviewer?
See all 9 articles
Publons Researcher Profiles
About your Publons profile
What is my profile card?
What is my profile summary page?
How are my publications shown on my profile?
How is my peer review activity shown on my profile?
See all 7 articles
Publons Private Dashboard: Me
What is my dashboard summary?
Where does the “Public profile” link on my dashboard take me?
How do I configure my verified record?
Why is my verified record only a preview?
What is my verified record?
Publons Private Dashboard: Publications
What is my publication history?
What are "review display preferences" for my publications?
Why is one of my papers missing its citation count?
How does Publons augment the data for my publications?
What is the Web of Science Core Collection?
See all 10 articles
Publons Private Dashboard: Peer Reviews
What kinds of pre-publication reviews are eligible on Publons?
How do I add peer reviews to Publons?
How do I verify my peer reviews on Publons?
What are my review display preferences?
What is my peer review history?
See all 20 articles
Publons Private Dashboard: Editor records
What are editor records on Publons?
What is my editor history?
What is the “Actions” column of my editor history?
How do I add my editor records on Publons?
How can my editor records be verified?
Publons Private Dashboard: Awards
What are the Publons Peer Review Week awards?
Why do Publons Peer Review Awards exist?
Publons Private Dashboard: Activity
What will Publons notify me about?
What is the “Pending records” page in my private dashboard?
Publons Private Dashboard: Community
What happens when I refer my colleagues from my private dashboard
What are publication scores for on Publons?
What am I scoring when I score a publication?
How do I score a publication?
How are multiple scores aggregated for a single publication?
See all 11 articles
Publons Private Dashboard: Account Settings
I wish to delete my Publons account. What should I do?
How do I add a connected account (ORCID, Google, LinkedIn) to Publons?
I have two Publons accounts. What should I do?
How do I set or reset my Publons password?
What are my Clarivate account settings?
See all 7 articles
Publons Private Dashboard: Profile Settings
How can I customise my profile?
What are my research fields and how do I update them?
What are alternative publishing names and how do I update them?
How do I hide the metrics on my profile?
Can I choose the order in which my publications are displayed?
Publons Private Dashboard: Affiliations Settings
How do I add and verify my editorial board memberships on Publons?
What are my affiliations and how do I update them?
What are my institutions and how do I update them?
Publons Private Dashboard: Email Settings
How do I verify an email address on Publons?
How do I add (or remove) an email address on Publons?
What is a Primary email address and how can I change it?
What are my “Email preferences”?
What is the “Availability” option in my email settings?
Publons Private Dashboard: Permissions Settings
How can my past reviews be added to Publons?
What are my reviewer preferences in “Pre-publication review display preferences”?
What are my author preferences in “Pre-publication review display preferences”?
What does “Automatically add reviews for partnered journals” mean?
How do I automatically export my verified review history to my ORCiD profile?
See all 7 articles
Springer Nature Reviewers
Why am I only able to receive direct recognition if the article I reviewed is accepted?
Can I still get recognition for my reviews if the article is rejected?
Will this result in duplications on my review record?